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I slammed the door shut as I left the house, forgetting my keys inside. I called a locksmith who opened the door for me but now he asks me for 600€! He states that the summons is optional. Do I have to pay it and what should I do next time to avoid being scammed?
What to do if we forget the key inside?
- The locksmith is obliged to establish, in his presence, a budget when the cost of his intervention exceeds €150.
- This is optional only for repairs carried out in the event of an absolute emergency, to the extent that it is limited to putting an end to an obvious danger to the safety of persons or the integrity of the premises. However, even in this case, a repair order must be drawn up before the intervention indicating the inventory and delivered to the consumer.
- Claude was simply blocked, so there was no threat to his safety or that of his rooms. Therefore, you must immediately send the locksmith company a registered letter with acknowledgement of receipt specifying in detail the conditions of the scam of which you are a victim, specifying all the conditions that led to the abuse: call time, intervention time, comments expressed over the phone. , comments made on site by the repairer, etc.
- If you do not reach an amicable settlement, you can report it to the Directorate-General for Competition and Fraud Prevention (DG CCRF) and even file a complaint against the offending company at the police station near your home. .
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